• Step Into A Vibrant Team Where No Two Days Are The Same
• Desirable Location with Free On-Site Parking
• Dynamic & People-Focussed

The Role

Our client is a well-established organisation with a strong culture and a fast-paced working environment. They are currently seeking a motivated and customer-focused Customer Operations Administrator to support the day-to-day operations of their Customer Operations team.

This role is critical to ensuring efficient workflows, accurate order processing, and a consistently positive customer experience.

Duties:

Your daily work may change and can include any of the following tasks and responsibilities:

• Responding to customer enquiries via phone, email, and chat

• Processing customer orders with a high level of accuracy

• Maintaining and updating customer records and databases

• Supporting the Customer Operations Supervisor with administrative tasks

• Liaising with internal teams including commercial and logistics 

• Advising customers on delivery updates and changes

• Handling customer complaints professionally and efficiently

• Ensuring compliance with company policies, procedures, and safety standards

Skills and Experience

To be successful in this role, you will have:

• Proven experience in customer service and administration

• Strong written and verbal communication skills

• Excellent customer service and complaint-handling abilities

• High attention to detail and accurate data entry skills

• Ability to manage multiple tasks in a fast-paced environment

• Strong organisational and time management skills

• Ability to work collaboratively across internal teams

• A proactive and adaptable approach to work

How to APPLY

To apply, please click Apply below or contact Stormi Owens on 0427 822 316, or stormio@ogroup.com.au