• Nationally established company with a strong industry reputation
• Engaging and supportive working environment
• Stable job with long-term opportunities for growth

The Opportunity

Nolan Group is a privately owned wholesale distribution business operating nationally across multiple market sectors. They are currently seeking a customer-focused Customer Service Agent to join their Western Australian Customer Service team based in Kewdale.

This role is ideal for someone who enjoys working in a fast-paced environment, providing high-quality customer service, and supporting end-to-end order management.

Duties:

Your daily work may change and can include any of the following tasks and responsibilities:

• Managing inbound and outbound customer enquiries via phone, email, and live chat

• Processing customer orders, returns, and exchanges accurately and efficiently

• Handling customer complaints and resolving issues in a timely and professional manner

• Building strong relationships with customers to ensure satisfaction and retention

• Maintaining accurate customer records in CRM and ERP systems

• Monitoring order status and coordinating with logistics and internal teams

• Communicating order updates, delays, or issues to customers

• Assisting customers with product enquiries and selection

• Supporting internal teams by sharing customer feedback and insights

• Ensuring compliance with company policies and workplace safety requirements

Skills and Experience

To be successful in this role, you will have:

• Minimum 2 years’ experience in a customer service or similar role

• Strong customer service skills with a solution-focused approach

• Excellent written and verbal communication skills

• Professional phone manner and ability to build rapport

• Experience with order processing, data entry, and records management

• Proficiency in Microsoft Office (CRM experience advantageous)

• Strong organisational and time management skills

• Ability to work both independently and as part of a team

• Good numerical skills and problem-solving ability

How to APPLY

• To apply for this position, please click Apply below or contact Lewis McMahon on 0490381988