• One Senior position, to establish & lead the team. 2 team member req (salary to early $80's + super
• Report to the Head of Service Delivery
• Outstanding Sydney-based Industry Super Fund

• Very positive and flexible work culture. This fund is a career magnet for superannuation professionals who value collaboration and being part of an exceptional team.
• Very attractive remuneration package and additional employee benefits. Team members to early $80,000's plus super. Senior role attracts an additional  premium

The Fund

A public offer super fund, this organisation's strategic goal is to be the leading national industry fund and trusted partner in its growing education and community sectors by delivering scale benefits to members and ensuring their future financial security. These highly stimulating roles will provide you with the opportunity to make a highly valued contribution to the attainment of this goal.

Responsibilities

The Senior Outbound Services Coordinator position will play a pivotal role in establishing the Fund's newly created outbound call/engagement centre. You will be responsible for developing, implementing and refining the centre's processes and policies. These will guide a dedicated team in making proactive outbound service and engagement calls to both new and existing Fund members. Ideally, the senior will bring to the Fund a blend of strategic vision and practical experience in outbound call operations, demonstrating an ability to craft efficient workflows and act as a senior team member. Key responsibilities for the Senior member of the team will include:

• Leadership of the team, including the provision of guidance and support to team members
• Process and policy development
• Ongoing member engagement, and the pursuit of service excellence; and
• Other functions including inter-departmental interaction, liaison and reporting

Some leadership experience and a good understanding of the superannuation regulatory and compliance framework is required for the Senior role.

The two Outbound Services Coordinators will be responsible for the making of outbound calls to new and existing members, contribute to the ongoing improvement of the centre's processes and procedures, and deliver exceptional service experiences. Experience in a financial services sector contact/service centre role is required.   

These are outstanding opportunities to be a part of something new, dynamic and fresh with a super fund that offers a very positive and professional working culture. Please contact Robert Kyte in full confidence on 0425 737 905 or email your resume to robertk@ogroup.com.au